Introduction
This contractual document governs the General Terms and Conditions for the purchase of products and services offered through the website owned by Absolute Experiencias de Comunicación, S.L., whose contact details are also set out in the Legal Notice of this website.
These conditions may be modified at any time. It is the customer’s responsibility to read them periodically, as the version in force at the time of placing an order will apply.
Contracts shall not be subject to any formality, except in the cases expressly indicated in the Spanish Civil Code, the Commercial Code and any other applicable special legislation.
By accepting this document, the customer confirms that they have read and understood its contents, have full legal capacity to enter into contracts, and accept all obligations set out herein.
These conditions shall remain valid indefinitely and will apply to all purchases made through this website. Absolute Experiencias de Comunicación, S.L. reserves the right to unilaterally modify these conditions, without such modifications affecting goods or promotions acquired prior to the change.
Identity of the contracting parties
Seller: Absolute Experiencias de Comunicación, S.L.
Tax ID (C.I.F.): B-91348755
Address: Calle Colombia 13, nave derecha (41013 – Seville, Spain)
The customer is solely responsible for the accuracy of the personal data provided. The following requirements must be met to purchase products and/or services:
- Full legal capacity to enter into contracts.
- Full and unconditional acceptance of all legal terms and conditions set out on our website.
- Completion of the entire purchase process established on our website.
Subject matter of the contract
These conditions govern the legal, technical and economic terms applicable to the provision of services by the website owner to its customers, consisting of making available the products and services offered through the domain Amm25absolute.com.
These General Terms and Conditions have been drafted in accordance with applicable sector regulations and consumer protection legislation, and do not at any point restrict the rights recognised to consumers under Spanish law.
Scope of application
These conditions apply within Spain, specifically in connection with the event Automotive Manufacturing Meeting 2025, taking place at IFEMA – Madrid Trade Fair Institution, on 21 and 22 October 2025.
Contracting procedure
1. Orders
Online purchase agreement
The acquisition of any product and/or service advertised on our website requires the prior conclusion of the corresponding online purchase agreement. Customers may purchase all products and/or services available on our website, subject to sufficient stock or service availability.
Price
The purchase price will be the one displayed at the time of selecting the product or service, and will expressly include the applicable VAT and, where applicable, shipping costs. Prices are set in euros unless expressly stated otherwise. Absolute Experiencias de Comunicación, S.L. reserves the right to modify prices, though it will be bound by the price in effect at the time of purchase.
Payment methods
Payments may be made by the following methods:
- Credit card, via secure payment gateway.
- Bank transfer to the account held by Absolute Experiencias de Comunicación, S.L.
- PayPal.
All transactions are protected by an SSL (Secure Socket Layer) security system. If the payment terminal reports a card decline, the order will be automatically cancelled and the customer will be notified.
Purchase confirmation
The purchase contract is deemed concluded upon the customer’s acceptance. A confirmation email will then be sent with full details of the order, the reference number and the applicable legal conditions. If you do not receive this confirmation, please check your SPAM folder or contact our customer service team.
Delivery timeframe
Products and services will be delivered on the first day of the Automotive Manufacturing Meeting 2025 trade fair, i.e. 21 October 2025. Digital services will be made available to the customer at an earlier date, as agreed with the customer.
Delivery costs
Absolute Experiencias de Comunicación, S.L. does not charge delivery fees for the products offered. Should any additional delivery cost arise, it will be indicated during the purchase process so the customer can take it into account before completing their order.
Effective delivery of the order
Customers are advised to inspect products upon delivery and report any visible defects or damage. Once delivery has taken place, the customer assumes responsibility for any subsequent incident affecting the product.
Early cancellation of an order
a) Cancellation by Absolute Experiencias de Comunicación, S.L.
Cancellation may occur if the product is out of stock — in which case the customer will be contacted and may choose between a refund or alternative products of equal or better quality — or if there are insufficient funds to complete the payment.
b) Cancellation by the customer
Cancellation must always be requested after order confirmation and before the physical dispatch of the product. In such cases, the amount paid will be refunded within a maximum of 30 days from the date of cancellation, using the same payment method originally used.
Order modification
If you have made an error when placing your order, please contact us at amm2025@absolute.es before the physical dispatch of the product.
2. Right of withdrawal
Notwithstanding the above, the customer may return purchased products within 14 calendar days of receipt, without needing to provide any reason and without any penalty.
In the case of multiple products ordered in the same order and delivered separately, the 14-day period begins from the date of receipt of the last item.
How to exercise the right of withdrawal
Simply contact our customer service team using the details provided on our website. You may also download the withdrawal form and send it to us together with the product.
We reserve the right to withhold the refund until we have received and verified the condition of the goods. Once received, we will refund all payments made — including standard delivery costs — within a maximum of 14 calendar days, using the same payment method as the original transaction.
Return costs
Return shipping costs shall be borne by the customer.
Exceptions to the right of withdrawal
Pursuant to Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply in the following cases, among others:
- Services that have been fully performed, when performance began with the consumer’s express prior consent and acknowledgement that they would lose their right of withdrawal upon full performance.
- Goods or services whose price depends on financial market fluctuations beyond the seller’s control that may occur during the withdrawal period.
- Goods made to the consumer’s specifications or clearly personalised.
- Goods that may deteriorate or expire rapidly.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
- Goods which, after delivery, have been inseparably mixed with other goods.
- Contracts concluded at public auction.
- The supply of digital content not provided on a tangible medium, where performance began with the consumer’s express prior consent and acknowledgement that they would thereby lose their right of withdrawal.
Complaints — defective products
Absolute Experiencias de Comunicación, S.L. guarantees delivery of products in perfect condition and in accordance with the specifications described on the website. If you receive a defective product, you may exercise your return rights as described above. Complaints can be submitted to amm2025@absolute.es.
Warranty
The customer benefits from a legal guarantee of three years from the date of purchase, as indicated on the invoice or receipt. Unless proven otherwise, any lack of conformity appearing within the first two years of delivery will be presumed to have existed at the time of delivery.
To remedy a lack of conformity, the customer may choose between repair or replacement, unless one of these options is impossible or disproportionately costly. These remedies will be provided free of charge and within a reasonable timeframe.
The customer may also request a price reduction or contract termination where the legally established conditions are met.
3. Waste Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment (EEE) must not be disposed of in domestic waste containers or in public spaces. Upon purchasing an EEE product, the customer may return an equivalent item of waste electrical and electronic equipment (WEEE) at the point of delivery, or request collection from their address through our customer service team.
WEEE must bear the symbols required by Directive 2012/19/EU and Royal Decree 110/2015, including the identification of hazardous substances: Cd (Cadmium), Hg (Mercury) and Pb (Lead).
4. Jurisdiction and applicable law
These General Terms and Conditions are governed by Spanish law, in particular Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, and Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Defence of Consumers and Users). The language of this contract is Spanish.
Should any provision of these General Terms and Conditions be declared null and void by final court ruling, the remaining clauses shall remain in full force and effect. Disputes shall be submitted to the courts of the customer’s habitual residence, and, where applicable, to the Consumer Arbitration Tribunals to which we are affiliated at the time of the dispute.
Online Dispute Resolution (ODR)
Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online dispute resolution platform: ec.europa.eu/consumers/odr
Data protection and electronic communications
The data you provide will be processed for the purpose of delivering the services contracted through our website, with Absolute Experiencias de Comunicación, S.L. acting as the data controller. Your personal data will not be shared with or transferred to third parties unless required by law or with your express consent.
You may exercise your rights of access, rectification, erasure, objection, restriction and portability, and/or lodge a complaint with the Spanish Data Protection Agency, by emailing: lopd@grupoabsolute.com
Force majeure
Absolute Experiencias de Comunicación, S.L. shall not be held liable for any failure to fulfil its contractual obligations in the event of force majeure, meaning any external, unforeseeable or unavoidable circumstance affecting the performance of obligations, such as total or partial strikes in any sector, earthquakes, fire, flooding, or interruptions to electronic communications services.
